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COMPLAINTS POLICY

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We thank you for your patience.

Please contact our team on 01895 622 207 for the information your require.

Complaints Policy

We always endeavour to provide the best service and products for our customers, however on rare occasions; we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 01895 622207 or write to us at Woodfield Windows & Conservatories Ltd. 39 Victoria Road Ruislip HA4 9AB. Email [email protected]
We acknowledge receipt of your complaint immediately, and we aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

As a member of Which? Trusted Trader in the unlikely event that we cannot remedy your complaint to your satisfaction we use a Dispute Resolution Ombudsman you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders on 0333 241 3209.
We can honestly confirm we have never had to use the services of the Ombudsman in over 30 years in Business as we always aim to achieve high standards

Company Information

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Experienced Experts

Over 30 Years in the Industry.

Safety & Security

Included High-security locking systems.

Bespoke to you

10 Year Fully comprehensive warranty.

Why Choose Woodfield?

“May I thank you, your team for the great job of replacing all of our windows. The boys worked so hard despite the extreme heat and did a thoroughly professional job. The disruption was minimal, I would recommend your company without hesitation. Good luck, best wishes to all”

Joy & Peter Martindale

“I wanted to write to you and your team for the swift supply and installation of new double glazing windows for the entire flat. I’m very pleased with the appearance; they are, as you promised, ‘A rated products’ both visually and, I’m sure, performance wise.”

Richard Mutton

“Just a short note of thanks, for the efficient installation of porch and windows earlier this week. I cannot heap enough praise on John and his brother for the skilled work they undertook. Nothing was too much trouble, their craftmanship was superb, and their cleaning skills legendary. All rolled in with a great sense of humour.”

Geoff Ellard

Our Accreditations

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Woodfield Windows and Conservatories Ltd

39 Victoria Road,

Ruislip Manor

Middlesex

HA4 9AB

Opening Times:

Mon - Fri: 9am - 5pm

Sat: 10am - 4pm

Sun: Closed