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COMPLAINTS POLICY

We take every issue seriously, no matter how big or small and endeavor to resolve any disputes that may arise.

Please see below for more information on our complaints policy and procedure.

Complaints Policy

We always endeavour to provide the best service and products for our customers, however on rare occasions; we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Either call us on 01895 622207 or write to us at Woodfield Windows & Conservatories Ltd. 39 Victoria Road Ruislip HA4 9AB. Email: [email protected]

We acknowledge receipt of your complaint immediately, and we aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

As a member of Which? Trusted Trader in the unlikely event that we cannot remedy your complaint to your satisfaction we use a Dispute Resolution Ombudsman you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders on 0333 241 3209.

We can honestly confirm we have never had to use the services of the Ombudsman in over 35 years in Business as we always aim to achieve high standards.

Company Information

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Experienced Experts

Over 30 Years in the Industry.

Safety & Security

Included High-security locking systems.

Bespoke to you

10 Year Fully comprehensive warranty.

Why Choose Woodfield?

“I am delighted with my new replacement windows and doors, Gary and Mick worked very hard to achieve the best possible result and they were pleasant to have around the house. The team were highly skilled and worked hard, as well as being polite and considerate.”

Margaret Brewer

“Just wanted to drop you an email to thank you for all your help in getting me back in my house after I locked myself out! Lewis was a total superstar and we are so very grateful to him for all his efforts in getting me back in! I promise not to lock myself out again – haha! Thanks once again to you, Lewis & Woodfield Windows.”

Suzanne

“Thanks for the superb service when you checked the security of my mum’s backdoor. Your subsequent visit confirmed the door was sound and didn’t need replacing. The fact that you didn’t even charge for the visit is testament to the integrity and honesty of your organisation and both myself and my mother thank you.”

Janet Holding

“This is to ‘Thank You’ for sorting out an emergency broken window due to a bird which really frightened Danny’s wife and young children. You were there within half and hour of contact and sorted it all out with little fuss. I am so grateful to you for being so calm, friendly and so efficient when it was so essential.”

Priti Joshi - Whitestar Dental Practice

“I wish to express my gratitude about the superb work done to repair our antique leaded light front door. This door is of inestimable value to us and it was essential the repair was carried out with sensitivity to the period detail. You didn’t let me down. I will recommend you to anyone who needs that kind of quality glazing.”

Peter Lawson

“To say we are very pleased is an understatement and our appreciation goes to the craftsmen who constructed the windows & doors and as for your expert installer, whose name I regret I did not get, you should be proud to have a man with his qualities in your organisation.”

Leigh Smith

“Now the windows have been replaced the flat looks so much better. They are well fitted and you left no mess behind once you were done. Both myself and my client are extremely happy with both the quality of the work and your professionalism throughout. We would not hesitate to recommend you in the future.”

Russel Cox - M.N.A.E.A Manager, Daniel Estate Agents

“I should like to place on record my sincere thanks to all those who worked on our double glazing, they are a credit not only to themselves but also to the company and the work ethic shown was second to none. Have no doubt when asked we will be recommending Woodfield Windows for any double glazing requirements.”

Mr P. A. Laker

“May I thank you, your team for the great job of replacing all of our windows. The boys worked so hard despite the extreme heat and did a thoroughly professional job. The disruption was minimal, I would recommend your company without hesitation. Good luck, best wishes to all”

Joy & Peter Martindale

“I wanted to write to you and your team for the swift supply and installation of new double glazing windows for the entire flat. I’m very pleased with the appearance; they are, as you promised, ‘A rated products’ both visually and, I’m sure, performance wise.”

Richard Mutton

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Woodfield Windows and Conservatories Ltd

39 Victoria Road,

Ruislip Manor

Middlesex

HA4 9AB

Opening Times:

Mon - Fri: 9am - 5pm

Sat: 10am - 4pm

Sun: Closed