COMPLAINTS POLICY

“In an era where excellent service is the exception, Woodfield Windows are an exceptional company. They fitted four new windows for us with great efficiency, cordiality and attention to detail. They took great care to leave the property in a clean and tidy condition and all at a competitive, adhered to cost. Would wholeheartedly recommend.”

“I would like to send a very belated thank you for the installation of my new windows.
I am sitting in the living room and admiring the view and the beautiful trees outside. I haven’t seen that view clearly for a number of years and I had forgotten how nice it is. Your ‘lads’ were so cheerful, worked so hard and cleaned up after themselves. I was surprised at how quickly it was all done.
I would particularly like to thank you for organising the installation of windows for 3 of us at once so we could share the cost of the scissor lift. I hadn’t appreciated the complexity of arranging it all until the work was under way.
I apologise for the delay in sending my thanks.
Very best wishes to you and to all at Woodfield Windows.”

“I have recently used the services of Woodfield Windows, and how glad I am that I chose them! My front door was not shutting properly and I could not lock it from the inside, the spindle of the handle was broken.
I made a few calls to get an idea of what the problem could be. I was told by one company that it could not be fixed, I would need a whole new door at a cost of £1600!
When Mick from Woodfield Windows came, he told me he could realign the door and order a new spindle…. no new door required!
I immediately felt reassured I was dealing with not only a professional but a company that was not trying to fleece me!
Getting the spindle to fit my door however was not easy. When Mick thought he could not get one, he then suggested the next option, a new locking mechanism. He came back again to measure up. Still no suggestion of needing a whole new door!
Mick however continued to try to find a new spindle which was the most cost effective way to remedy the problem. After making several further calls, he located one!
Coming back on a third occasion, Mick was able to fix my door.
Woodfield Windows will forever be my go to company if I have any issues with my doors and windows. Mick did everything in his power to find the simplest and most cost effective solution, he was polite, professional and a genuinely nice guy!
10 / 10
Thank you Woodfield Windows!”
Hannah from Hedge End.
Thanks again Mick… you are a super star.”

“I recently used Woodfield Windows to repair a faulty door handle. It was a quick and simple repair, carried out efficiently and within half a day of making my initial request. The faulty component was shown to me and it was explained how it was causing me the issues that I was experiencing with locking the door. Fortunately the repair turned out to be easy to fix and was carried out within 15 minutes. The service that I had was once again second to none. I say that as I have used Woodfield Windows on numerous occasions over the last 24 years spread across all three properties that I have lived in within the local area. In the past I have had numerous windows and doors replaced as well as general maintenance carried out as and when it has presented itself. Every time, from planning, to sales, to the fitting of new windows, it has been 10/10 and I will return time when I need to!”

“Great service and great team from the minute they answered my call. Replaced 2 large windows for me which now look fantastic. Stuck to the original timeline even with Covid going on. Prompt on paperwork and communication. Clean and professional team whilst carrying out the work. Would highly recommend to anyone. Use with confidence & I was so grateful for Mick coming on a Sunday!”

“Woodfield Windows are my local door and widow suppliers and installers, we visited there shop and arranged a home visit, when this took place there wasn’t any gimmicks just good advice and a good price quoted. The installation was carried out by a very experienced fitter who from arriving at our house was clean, tidy, polite and hard working and carried out a first rate installation to our complete satisfaction and only left when he himself was totally satisfied. I would recommend this company to anyone.”

“I am delighted with my new replacement windows and doors, Gary and Mick worked very hard to achieve the best possible result and they were pleasant to have around the house. The team were highly skilled and worked hard, as well as being polite and considerate.”

“Just wanted to drop you an email to thank you for all your help in getting me back in my house after I locked myself out! Lewis was a total superstar and we are so very grateful to him for all his efforts in getting me back in! I promise not to lock myself out again – haha! Thanks once again to you, Lewis & Woodfield Windows.”

“Thanks for the superb service when you checked the security of my mum’s backdoor. Your subsequent visit confirmed the door was sound and didn’t need replacing. The fact that you didn’t even charge for the visit is testament to the integrity and honesty of your organisation and both myself and my mother thank you.”

“This is to ‘Thank You’ for sorting out an emergency broken window due to a bird which really frightened Danny’s wife and young children. You were there within half and hour of contact and sorted it all out with little fuss. I am so grateful to you for being so calm, friendly and so efficient when it was so essential.”